:: American University in Dubai

Facilities & Services

Cleaning Service
AUD provides a cleaning service in order to maintain a clean, safe, hygienic, and attractive environment in the dorms. This practice is mandatory and free-of charge. Cleaning is done on a weekly basis according to a devised schedule by floor. Cleaners take 15 minutes to ventilate the rooms, clean the toilets, and wipe the floor of each room. The cleaning schedule is from 10:00 a.m. to 3:00 p.m., Saturday through Thursday. Students' presence is preferred, but if they are not in the room or do not respond, the Dorm Supervisor will open the room and will supervise the cleaning work to ensure full security.
Weekly cleaning of rooms is mandatory.

Students who wish to have their rooms cleaned more than once in a week should request this service by signing in the Cleaners Log Book at the Dorm Security Office. Cleaning requests will be handled on a "schedule-permitting" basis and should not be expected immediately.

Students are responsible for cleaning and picking up after themselves in the kitchen on a daily basis. This includes washing dishes, pots, pans, and glassware they have used; putting away food; throwing away garbage; and wiping down work surfaces.

Telephones

Dorm residents can subscribe to telephone service through Etisalat Phone Company.

The installation and monthly expense of a private telephone in dorm rooms is the responsibility of each individual student. Only students holding a UAE Residency Visa are permitted to install a private telephone line. THE UNIVERSITY ASSUMES NO RESPONSIBILITY FOR EITHER THE INSTALLATION OF A TELEPHONE LINE OR PAYMENT OF BILLS.

Pest Control

The Facilities Department provides professional pest control services each semester to eliminate any insects or pests which may be present in and around the dormitories.

Transportation
There is a daily complimentary shuttle service to and from various areas of Dubai . Term bus schedules include timings and pick Student Housing

up and drop off points and are available in the Housing Office.

Meals
The University Cafeteria, managed by one of the largest catering companies in Dubai , offers a wide selection of cuisine. Housing fees and charges do not include meals. Housing residents may purchase their meals directly from AUD's cafeteria.

Maintenance
AUD prides itself on a well-maintained, comfortable, student-centered environment. Students are encouraged to report all maintenance, housekeeping, or other housing-related problems as soon as they occur. Problem Report Forms are available in the Housing Office. The Facilities Office processes all service requests by date and responds in a timely manner.

Storage

AUD provides storage for students' belongings. All items should be clearly marked. Storage is only available to residents who are living on campus or to those who are returning to the residence halls for the next academic semester and have paid all housing fees. Students who have not paid for the next academic semester are not permitted to store their belongings in the room they were occupying or anywhere else on the AUD campus.

Student Mail

All Housing residents' mail is distributed at the dorm security gate. Students are responsible for collecting their own mail. . Mail will be held for one semester only. All unclaimed mail will be destroyed. Example: Mail from Fall semester 2005 will be destroyed at the end of Spring semester 2006.

The Dorm Address is: Student's name, then Female Dorm or Male Dorm, followed by The American University in Dubai , P.O. Box 28282 Dubai , United Arab Emirates .